What is Dispatch Software & Who Should Use It?

Assigning and dispatching are integral to any field operation business that involves service, repair or maintenance. A lot of businesses continue with the manual methods of noting on white paper or at most using email systems and online calendars. Chances of dates and jobs getting mixed are high especially when multiple technicians and sites are involved. Moreover, a shortage of manpower or a sudden emergency can jeopardize the entire operation calling for a massive rescheduling.

Technology has stepped in helped automate the entire process with handy dispatch software such as a service software HVAC that can be used on laptops and mobiles alike. Such a dispatch software comes loaded with functionalities helping field service businesses become methodical, prevent human error and make better decisions.

What is Dispatch Software?

Dispatch Software is a potent digital tool that helps dispatchers in thefield service business manage technicians on the job, check inventory, get job status updates, raise invoices, delve into client service history and get overview of tasks completed by technicians. You can manage scheduling and dispatching of tasks precisely to rake in more profits.

How does it work?

Dispatch software facilitates dispatchers to get an overview of technicians at work, pending jobs, accounts and also take stock of the inventory. The software can seamlessly coordinate jobs at multiple locations from a single dashboard allowing you to choose technicians depending on their skills or geographical locations.

That’s not all. The latest and premium versions of the tool facilitate dispatchers to receive text messages from customers and send them SMS regarding updates on the real-time status of a job, reasons for delay or rescheduling (if any). You can also send automatic reports to your clients for better transparency.

The software come in the form of mobile and web apps enabling fingertip management of your field service business while also getting updates from multiple locations.

Advantages of Using Dispatch Software

Here are some of the wonderful advantages offered by dispatch software:

Improved vision and better communication

Such service software helps bring on the same platform in-house staff and field technicians, facilitating communication. There is complete transparency on the jobs assigned and time scheduled, leaving no space for missed communication. Administrative personnel in the office and field technicians are on the same level paving way for synchronized outputs.

A good dispatch software helps store in its database previous problems for better servicing later. All these will help you to gain better insight and improve the productivity of your business.

Great integrated features

Despite the nature and intricacy of the task, the latest versions of the dispatch management software are very handy. They come equipped with great features that are ideal to leverage your business.

Simple to use drag-and-drop scheduling

Instinctive click-and-drag job duration adjustment

Flyout menu that can access vital information

Color-coded job categories for better visualization

Quick response

The screen on the dispatch software displays real-time status of jobs and customer sign-off. It also facilitates the management to detect and evaluate emergency calls and service requests.

Who Should Use Dispatch Software?

Any dispatch software or a service software HVAC for that matteris ideally meant to be used by small to medium business owners who need to dispatch multiple technicians to job sites.

The software helps optimal use of existing technical team, while freeing other personnel for sales promotion and better business instead of tying them up with paperwork.

Field Nexus introduces the latest dispatch software for medium and small-scale business owners to increase productivity and up profits with easy to use built-in features. So, stop struggling with scheduling challenges, and try our demo today!