Field Management Software (FMS) is here helping participants of service providing industry for more than a decade now. Yet, its use remains fragmented and potential greatly underused. Interestingly, most people in the service industry though may have heard about them are not sure about what it is all about!

This blog will give you the precise idea about how the best field service software can help manage and optimize your service business. Keep reading…

Understanding a field service management software

As the name suggests, the software is built to manage all of the field operations that are involved while providing servicing facilities to customers. The software is mostly available in the form of mobile apps and sometimes also as web apps. They are developed by different companies and have brand names with certain common features but what makes the best stand out from the rest are the enhanced options.

On the operational front, the software will help you

• schedule work,
• manage work orders,
• route and dispatch your technicians,
• check inventory,
• raise estimates and invoices,
• report job status,
• customer sign-off,
• raise bills and
• collect quick payments.  

In addition, the best software will contain exportable team performance sheet and CRM for client service history and relationship management.

Scheduling and work order management benefits

Perhaps the biggest challenge that the service providing businesses faces is scheduling work smoothly for optimal operations. This is where such a software plays a crucial role. The app helps bring everyone on the same level when it comes to seamless communication.

As a business owner, you can easily schedule and manage work order from a single dashboard even if you have to manage multiple locations. You can issue work orders ahead of time depending on geographical the location, technical expertise or material needed for the task. Technicians in turn can prepare themselves accordingly and reach the job site on time.

Reduces operation costs, maximizes efficiency

Use of the app software directly reduce travel time and brings down travel costs. People staying close to a job can report there directly instead of having to go to office and find out the jobs scheduled for the day. Smart routing to a job is beneficial to your company and also makes workers happy increasing their loyalty while improving efficiency.

Using the system also lowers use of number of heads involved in everyday field management. This will not just reduce your overall monthly operation costs but also pay you back the investment you make on the best field service software.

Your workforce can look up the inventory to check material and parts availability for a job in advance. In case of non-availability of materials, a job can be scheduled only when the stock is replenished eliminating chances of cancellation and subsequent issues!   

Improves service quality and customer satisfaction

Time is an important factor when it comes to providing good service to customers and earn their loyalty. Using a field service management software lets you plan in advance and also inform your technical team of the same. This surely lowers stress for all while increasing efficiency bringing in greater customer satisfaction.

With options like customers scheduling the time for service, they have a say in the process. Moreover, when your technicians arrive on site well within the scheduled time, customers are sure to be a happier lot. Engineers too have enough time in hand to carry out the work peacefully giving their best.

Delve into customer history & improve customer relationship

All such software are cloud-based letting you store information about client service. This will help you get all details of previous services that will be useful for a different technician on the job. Also, you can continue to communicate with the clients maintaining warm relationships and ensure return business!

The software will help your technician close a job with the customer sign-off option. You can raise the bill in a matter of seconds and send it to the customer through a shareable link and the satisfied customer pays you immediately! This makes the entire process customer-friendly as she/he already has the cost estimate of the job that you have sent before scheduling the job.

It is time that you leverage the technological advantage to give your field service business a boost with the software. If you still want to learn more about it, get in touch with us today.